Our Customer Service department is fully radio dispatched and utilizes specialty software for coordination, tracking, scheduling and invoicing and can provide annual reporting, consolidating service work performed at multiple facilities. Our Service Managers are responsible for overseeing operations of the entire department including all repair crews, equipment and the service fleet. Duties also include oversight of our maintenance program, Rapid Response Repair program and client relations. Our Service Coordinators are responsible for planning, scheduling and communicating with the customer. Making sure that service technicians are on time and meeting our commitments is the primary function of this position. Our Assistant Service Coordinators works as administrative support, keeping customers informed of scheduling and ensuring that invoicing is timely and accurate.
HOW IT WORKS
At USA Roofing, we are committed to customer service and your complete satisfaction providing instant reactive repair services (leak calls), maintenance and service agreements, customized pro- active roof programs and warranty claim services.
5 Star Service Rarting
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